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Designing For Service

Designing For Service
Author: Daniela Sangiorgi
Publisher: Bloomsbury Publishing
ISBN: 1474250157
Size: 79.56 MB
Format: PDF, ePub, Mobi
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Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.
Designing for Service
Language: en
Pages: 288
Authors: Daniela Sangiorgi, Alison Prendiville
Categories: Design
Type: BOOK - Published: 2017-02-23 - Publisher: Bloomsbury Publishing
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a
Designing for Interaction
Language: en
Pages: 223
Authors: Dan Saffer
Categories: Computers
Type: BOOK - Published: 2009 - Publisher: New Riders
Describes effective approaches to interaction design, with information on developing a design strategy, conducting research, analyzing the data, creating concepts, and testing and deployment.
Designing for Resilience
Language: en
Pages: 137
Authors: Vanessa Rodrigues
Categories: Electronic books
Type: BOOK - Published: 2020-05-05 - Publisher: Linköping University Electronic Press
Services are prone to change in the form of expected and unexpected variations and disruptions, more so given the increasing interconnectedness and complexity of service systems today. These changes require service systems to be resilient and designed to adapt, to ensure that services continue to work smoothly. This thesis problematises
Designing for Interpersonal Relational Qualities in Services
Language: en
Pages:
Authors: Carla Cipolla
Categories: Electronic books
Type: BOOK - Published: 2007 - Publisher:
Books about Designing for Interpersonal Relational Qualities in Services
Metrics for Service Management:
Language: en
Pages: 182
Authors: Peter Brooks
Categories: Education
Type: BOOK - Published: 2012-03-03 - Publisher: Van Haren
This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The
Designing for the 21st Century
Language: en
Pages: 358
Authors: Tom Inns
Categories: Design
Type: BOOK - Published: 2016-12-05 - Publisher: Routledge
As we become familiar with the 21st century we can see that what we are designing is changing, new technologies support the creation of new forms of product and service, and new pressures on business and society demand the design of solutions to increasingly complex problems, sometimes local, often global
Designing for Deliveries
Language: en
Pages: 21
Authors: W. Hadfield
Categories: Delivery of goods
Type: BOOK - Published: 1978 - Publisher:
Books about Designing for Deliveries
Design for X
Language: en
Pages: 489
Authors: Charles M. Eastman
Categories: Technology & Engineering
Type: BOOK - Published: 2012-12-06 - Publisher: Springer Science & Business Media
Bringing together the expertise of worldwide authorities in the field, Design for X is the first comprehensive book to offer systematic and structured coverage of contemporary and concurrent product development techniques. It features over fifteen techniques, including: design for manufacture and assembly; design for distribution; design for quality; and design
Digitale Dienstleistungsinnovationen
Language: de
Pages: 624
Authors: Volker Stich, Jan Hendrik Schumann, Daniel Beverungen, Gerhard Gudergan, Philipp Jussen
Categories: Technology & Engineering
Type: BOOK - Published: 2019-08-27 - Publisher: Springer-Verlag
Dieser Herausgeberband stellt Grundlagen und unternehmensspezifische Anwendungsbeispiele digitaler Dienstleistungsinnovationen vor, die in 23 Verbundforschungsprojekten der BMBF-Förderlinie “Dienstleistungsinnovation durch Digitalisierung“ entwickelt worden sind. Zunächst werden neue Methoden für die Entwicklung digitaler, datenbasierter Dienstleistungen vermittelt und anhand von Umsetzungsbeispielen veranschaulicht. Dabei wird beispielsweise der Vergleich von klassischen Methoden des Service Engineerings mit
Designing for Digital Transformation. Co-Creating Services with Citizens and Industry
Language: en
Pages:
Authors: Sara Hofmann
Categories: Technology & Engineering
Type: BOOK - Published: - Publisher: Springer Nature
Books about Designing for Digital Transformation. Co-Creating Services with Citizens and Industry