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Customer Service: Pearson New International Edition
Language: en
Pages: 208
Authors: Elaine K. Harris
Categories: Business & Economics
Type: BOOK - Published: 2013-10-03 - Publisher: Pearson Higher Ed
For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a
Exam Prep for: Better Business; Pearson New International ...
Language: en
Pages:
Authors: Elaine K. Harris
Categories: Business & Economics
Type: - Published: - Publisher:
Books about Exam Prep for: Better Business; Pearson New International ...
Services Management
Language: en
Pages: 384
Authors: Jay Kandampully, Pearson Education Staff
Categories: Hospitality industry
Type: BOOK - Published: 2013-11-01 - Publisher:
For Services Management/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospitality Management, Tourism Management, Leisure Management and Retail Management. This book addresses the hospitality industry from a services management perspective, offering the reader a series of management concepts - operations, marketing and human resources - all of
Customer Service Intelligence
Language: en
Pages: 187
Authors: Lynn Van Der Wagen, Merilynn Van Der Wagen
Categories: Business & Economics
Type: BOOK - Published: 2007-10-08 - Publisher: Routledge
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: • emotional intelligence • behaviour modification • role modelling • dimensions of procedure and conviviality • expectancy theory •
Performance Management: Pearson New International Edition
Language: en
Pages: 320
Authors: Herman Aguinis
Categories: Business & Economics
Type: BOOK - Published: 2013-08-29 - Publisher: Pearson Higher Ed
For courses in Performance Appraisal, Compensation Management, and Training and Development. Discover where the real success in business can be found. What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the
Service Operations Management
Language: en
Pages: 533
Authors: Robert Johnston, Graham Clark
Categories: Business & Economics
Type: BOOK - Published: 2008 - Publisher: Pearson Education
Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper
Consumer Affairs and Customer Care
Language: en
Pages: 490
Authors: Sri Ram Khanna, Savita Hanspal
Categories: Business & Economics
Type: BOOK - Published: 2020-09-21 - Publisher: Prowess Publishing
The subject of this book explains the social framework of consumer rights and legal framework of protecting consumer rights that has evolved in India over the last three decades. It also explains the momentous changes in Indian consumer markets over this period as a result of economic liberalisation and provides
Präklinische Traumatologie
Language: de
Pages: 467
Authors: John E. Campbell, Florian Kühl
Categories: Business & Economics
Type: BOOK - Published: 2010 - Publisher: Pearson Deutschland GmbH
Books about Präklinische Traumatologie
Quality: Pearson New International Edition
Language: en
Pages: 552
Authors: Donna C. Summers
Categories: Business & Economics
Type: BOOK - Published: 2013-10-03 - Publisher: Pearson Higher Ed
For courses in Quality, Quality Improvement and Quality Assurance. Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be
Customer Service
Language: en
Pages: 240
Authors: Peter Shankman
Categories: Computers
Type: BOOK - Published: 2010-12-16 - Publisher: Pearson Education
Use Social and Viral Technologies to Supercharge your Customer Service! Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that–without