Customer Service Pearson New International Edition

Customer Service Pearson New International Edition by Elaine K. Harris. Download it Customer Service Pearson New International Edition books also available in PDF, EPUB, and Mobi Format for read it on your Kindle device, PC, phones or tablets. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field.. Click Download for free books.

Customer Service Pearson New International Edition

Customer Service Pearson New International Edition
Author: Elaine K. Harris
Publisher: Pearson Higher Ed
ISBN: 129205350X
Size: 54.13 MB
Format: PDF
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For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.
Customer Service: Pearson New International Edition
Language: en
Pages: 208
Authors: Elaine K. Harris
Categories: Business & Economics
Type: BOOK - Published: 2013-10-03 - Publisher: Pearson Higher Ed
For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a
Performance Management: Pearson New International Edition
Language: en
Pages: 320
Authors: Herman Aguinis
Categories: Business & Economics
Type: BOOK - Published: 2013-08-29 - Publisher: Pearson Higher Ed
For courses in Performance Appraisal, Compensation Management, and Training and Development. Discover where the real success in business can be found. What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the
Customer Service Intelligence
Language: en
Pages: 187
Authors: Lynn Van Der Wagen, Merilynn Van Der Wagen
Categories: Business & Economics
Type: BOOK - Published: 2007-10-08 - Publisher: Routledge
Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: • emotional intelligence • behaviour modification • role modelling • dimensions of procedure and conviviality • expectancy theory •
Quality: Pearson New International Edition
Language: en
Pages: 552
Authors: Donna C. Summers
Categories: Business & Economics
Type: BOOK - Published: 2013-10-03 - Publisher: Pearson Higher Ed
For courses in Quality, Quality Improvement and Quality Assurance. Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be
Retail Buying: Pearson New International Edition
Language: en
Pages: 360
Authors: Jay Diamond, Gerald Pintel
Categories: Juvenile Nonfiction
Type: BOOK - Published: 2013-10-03 - Publisher: Pearson Higher Ed
For courses in Retail Buying, Retail Merchandising and Fashion Merchandising. Retail Buying, Ninth Edition, is known for its clear depiction of retail buying, reflecting what buyers face every day in their pursuit of excellence. Focusing on the changes in today’s market, the book addresses topics such as diverse ethnicities and
Service Operations Management
Language: en
Pages: 533
Authors: Robert Johnston, Graham Clark
Categories: Business & Economics
Type: BOOK - Published: 2008 - Publisher: Pearson Education
Service Operations Management is an invaluable guide to students and managers confronting operational issues in service management, whether from a general management perspective or focused in specific sectors, such as tourism and leisure or business services. This book is ideal for undergraduates, postgraduates or executives wishing to gain a deeper
Psychology and Work Today
Language: en
Pages: 456
Authors: Duane Schultz, Sydney Ellen Schultz
Categories: Psychology
Type: BOOK - Published: 2015-09-04 - Publisher: Routledge
For undergraduate-level courses in Industrial and Organizational Psychology, Business Psychology, Personnel Psychology and Applied Psychology. Psychology and Work Today provides an invaluable foundation for anyone entering today's global business and industrial world. This informative, sophisticated, and entertaining text teaches students about the nature of work in modern society. By focusing
Managing the Customer Experience
Language: en
Pages: 254
Authors: Shaun Smith, Joe Wheeler
Categories: Business & Economics
Type: BOOK - Published: 2002 - Publisher: Pearson Education
You need loyal customers, not just satisfied ones. Managing the Customer Experience: Turn Customers Into Advocatesshows you how to manage your customer experience and reap the rewards.
Customer Service Supply Chain Management
Language: en
Pages: 188
Authors: Alexandre Oliveira, Anne Gimeno
Categories: Business & Economics
Type: BOOK - Published: 2014 - Publisher: Pearson Education
DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply chain segmentation and lifelong customer logistics management Use the business-driven customer service model to align customer services management to business
Principles of Marketing
Language: en
Pages: 637
Authors: Philip Kotler, Gary Armstrong
Categories: Marketing
Type: BOOK - Published: 2010 - Publisher: Pearson Education
A comprehensive, classic principles text organized around an innovative customer-value framework. Students learn how to create customer value, target the correct market, and build customer relationships.